Terms of service

Terms & Conditions

Article 1 – Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

Return Period: The period during which the customer may request to return an eligible product.

Customer: A natural person who purchases products from Miles & Claire primarily for personal use and not for commercial purposes.

Long-Term Agreement: An agreement relating to a series of products or services delivered over a period of time.

Right of Return: The customer's right to return an eligible order within the applicable return period, subject to these Terms & Conditions and our Return & Refund Policy.

Miles & Claire: The online retailer operating through milesclaire.com.

Distance Contract: An agreement concluded between Miles & Claire and the customer through one or more means of online communication without the parties being physically present.

Article 2 – Identity of the Business

Shop Name: Miles & Claire
Website: milesclaire.com
Customer Support: info@milesclaire.com

Miles & Claire is an online retailer serving customers throughout the United States and internationally.

The Miles & Claire online store is operated by:

Company Name: Esteluxe
Registration Number: 42151355

Article 3 – Applicability

These Terms & Conditions apply to every offer, order, purchase and agreement made through the Miles & Claire website.

By placing an order through our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Article 4 – The Offer

All offers displayed on our website are subject to availability and may be changed or withdrawn at any time without prior notice.

Product descriptions, prices, images, colors and availability are presented as accurately as reasonably possible. Minor differences in color, appearance, sizing or packaging may occur.

Unless otherwise stated, prices displayed on our website are in U.S. Dollars (USD).

Article 5 – Formation of the Agreement

A purchase agreement is formed when your order has been accepted by Miles & Claire and payment has been successfully processed.

After placing an order, you will receive an email confirming receipt of your order. This confirmation does not necessarily guarantee product availability.

Miles & Claire reserves the right to refuse or cancel an order where permitted by applicable law, including in cases of suspected fraud, pricing errors, product unavailability or unauthorized transactions.

If an order is cancelled after payment has been received, the applicable amount will be refunded.

Article 6 – Returns

Customers may request a return within 30 days of receiving their order.

Returned items must generally be:

Unworn and unused
Unwashed
Undamaged
In their original condition
In their original packaging
Returned with all original tags attached

Customers are responsible for return shipping costs unless otherwise stated by Miles & Claire or required by applicable law.

No restocking fees are charged.

Certain items may not be eligible for return due to hygiene, safety or other reasons permitted by law. Items marked as Final Sale may also be excluded from returns where permitted by applicable law.

Please refer to our Return & Refund Policy for complete return eligibility requirements and instructions.

Article 7 – Refunds

Once your returned item has been received and inspected, approved refunds will generally be processed within 5 business days.

Refunds will be issued to the original payment method whenever possible.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Refunds will only be issued for products that meet our return eligibility requirements.

Original shipping charges, where applicable, are non-refundable unless the return results from an error by Miles & Claire or a refund of those charges is otherwise required by applicable law.

Article 8 – International Shipping, Customs and Import Duties

Miles & Claire may ship orders to customers in multiple countries.

International orders may be subject to customs duties, taxes, import fees, brokerage charges or other government-imposed charges depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Miles & Claire is not responsible for delays caused by customs inspections, import procedures, carrier delays or government authorities.

Customers are responsible for ensuring that products purchased from Miles & Claire may legally be imported into their destination country.

Failure to pay applicable customs fees or accept delivery does not automatically qualify an order for a refund, subject to applicable consumer protection laws.

Article 9 – Payment Processing

Payments are securely processed through trusted third-party payment providers.

By completing a purchase, you authorize the applicable payment provider to process your transaction using your selected payment method.

Miles & Claire reserves the right to refuse or cancel orders where fraud, unauthorized activity, payment irregularities or other security concerns are reasonably suspected, subject to applicable law.

Article 10 – Product Conformity and Damaged Items

Miles & Claire strives to ensure that products are accurately described and meet reasonable quality standards.

If you receive a defective, damaged or incorrect item, please contact our Customer Care team within 7 days of delivery.

We may request:

Your order number
A description of the issue
Clear photographs or videos showing the problem

Normal wear and tear, accidental damage, improper care, misuse or damage caused after delivery is not covered under this policy.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

Article 11 – Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery time is typically 5–10 business days after processing, unless otherwise stated on our website or during checkout.

Delivery estimates are provided for guidance only and cannot be guaranteed.

Delays caused by weather conditions, customs procedures, courier services, holidays, high-volume periods or circumstances beyond our reasonable control may occur.

Once your order has been shipped, you will receive tracking information by email when available.

Article 12 – Complaints Procedure

If you have a complaint regarding your order, a product or our services, please contact Miles & Claire Customer Care at:

Email: info@milesclaire.com

Please include your order number and a detailed description of the issue.

We aim to respond to customer enquiries within 2 business days and will make reasonable efforts to resolve complaints as quickly as possible.

Article 13 – Governing Law and Consumer Rights

These Terms & Conditions and agreements between Miles & Claire and the customer are governed by applicable law.

Where legally permitted, disputes relating to these Terms & Conditions or purchases made through Miles & Claire may be submitted to the competent courts in the Netherlands.

If you are a consumer residing outside the Netherlands, including in the United States, you may be entitled to mandatory consumer protection rights under the laws applicable in your state, country or place of residence.

Nothing in these Terms & Conditions is intended to limit, waive or exclude any mandatory consumer rights or legal protections that cannot lawfully be excluded.